Shipping Policy

1. once the payment is confirmed done then the orders received will be processed.
2. If you are cancelled with any purchase made after confirmation., please phone our customer hotline at  (852) 2605-6216. it can be credited your payment by cash/ cheque into your payment account within 4 weeks upon confirmation.  (which will  charge 10% of the total value of the “undeliverable order”).
3. If you are dissatisfied with any purchase made, please phone our customer hotline at (852) 2605-6216 or email info@winghongmedicine.com within 7 days from the date of delivery for replacement
4. Exchange of goods in the appropriate case which have been used, tampered, opened, or goods which are of damaged or tampered packing, broken protective seal of the bottles, or where the lot number or expiration date is missing.
5. We are deny any refund applications.
6. Shipment will be by Courier Service.
7. A PO Box number is not acceptable for the Shipment Address. A deliverable address and telephone number are required. If an order is returned to us due to incorrect address, refused by recipient, failed delivery attempts, provision of a PO Box number or other reasons, such orders are regarded as “undeliverable orders” and we shall inform you by e-mail about the same. In such cases we will issue a refund to you after deducting the shipping charges and a reasonable handling charge (which will charge 10% of the total value of the “undeliverable order”). We are also unable to re-ship “undeliverable orders” but you are welcome to shop online on our website again.
8. Our company reserves the right to cancel, or revise the terms and conditions of the scheme without prior notice.

Refund Policy

1. Refund Period:
   it can be credited into your payment account (cash / Cheque) within 4 weeks upon confirmation.
2. Please note that shipping charges are non-refundable. Also, in cases of “undeliverable orders” (please see point 2 of our Shipping Policy), refund will be made to you after deducting the shipping charges and a reasonable handling charge (which will charge 10% of the total value of the “undeliverable order” to be refunded).
3. Refund is only available to a customer who has purchased products through Wing Hong’s Website at www.winghongmedicine.com and where there has been a material fault in the transaction (e.g. delivery of wrong product by us) on our part, and does not fall within any of the following exceptions:

1. special or discounted rates or promotional packaged prices;
2. goods which have been used, tampered, opened, or goods which are of damaged or tampered packing, broken protective seal of the bottles, or where the lot number or expiration date is missing, covered or unreadable;
3. goods which have expired or are within the last 6 months of shelf life;
4. goods obtained via any channel other than purchase through winghong Website
5. goods labeled as free or sample goods.
6. Customer applying for a refund shall give us all the details of the product and the purchase, and attaching the receipt of online purchase of that product through WingHong Website. We will verify the case and send you email confirmation on whether your refund application is approved.
7. All applications for refund must be made within 7 days of its online purchase on WingHong Website, and must be supported by official receipts in order to be valid.
8. Wing Hong  reserves the right to deny any refund applications without prior notice where, in its sole and exclusive discretion, decides that such refund application is not properly supported or otherwise not appropriate, and/ or to offer exchange of goods in lieu of a refund in the appropriate case.
9. These terms and conditions shall be governed by the laws of Hong Kong and interpreted according to Hong Kong laws. The English version is only for reference and the Chinese version of these Terms and Conditions shall prevail in case of any dispute or discrepancy.